Гест релейшнс
Guest Relations Manager — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
• Lead the daily Guest Relations and Fairmont Gold Lounge operations. • Ensure seamless guest experiences from pre-arrival through post-departure. • Oversee all VIP, Fairmont Gold, ALL members and repeat guest recognition. • Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily. • Ensure Fairmont Gold Lounge operates in accordance with Fairmont Brand Standards. • Monitor lounge presentation, food & beverage offerings, cleanliness and ambience. • Coordinate personalized amenities, welcome letters and special occasions. • Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework. • Personally handle complex guest concerns and ensure timely follow-up until closure. • Conduct root cause analysis of recurring guest complaints and implement corrective actions. • Drive LQA, TrustYou, guest satisfaction and quality initiatives. • Review guest feedback trends and share action plans with department heads. • Conduct daily lobby, public area and Fairmont Gold inspections. • Lead and coach the Guest Relations and Fairmont Gold teams through daily briefings and one-to-one coaching. • Support recruitment, onboarding, training, performance management and succession planning. • Drive ALL – Accor Live Limitless enrolments and member’s recognition. • Promote upselling opportunities and support Rooms revenue initiatives. • Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated. • Monitor ALICE/Royal Service guest requests and ensure timely completion. • Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, Royal Service and Food & Beverage. • Support emergency response and Manager on Duty responsibilities when assigned. • Ensure compliance with hotel policies, cash handling procedures and key control. • Promote health, safety, HACCP and security standards. • Prepare operational reports, guest recovery summaries and quality analysis. • Develop innovative guest experience initiatives aligned with Fairmont's 'Make Special Happen' philosophy. • Perform any additional duties assigned by hotel management.
Требования
• Passion for guest service • Excellent written and verbal communication, interpersonal and leadership skills. • Highly organized, results-oriented with the ability to be flexible and work well under pressure. • Strong interpersonal and problem solving abilities. • Highly responsible & reliable. • Fluency in English, secondary language preferred. • Minimum of 2 years previous proven managerial position or equivalent in a customer service industry. • Must have the ability to handle a multitude of tasks and Guest requests. • Computer proficiency in a Windows environment (Word, Excel, PowerPoint). • Knowledge of Opera Cloud Property Management System an asset. • Ability to work cohesively with fellow heartists as part of a team. • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.