Руководство отеля
Resort Assistant Manager (Duty Manager) (Russian Speaker) — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
• Oversee the daily Operations of the Front Desk. • Coach, lead, guide and direct the efforts of the team of Reception Agents. • Provide support to Front Desk Manager in the daily operational duties. • Consistently offer friendly, engaging and a service culture that contributes positively to the service provided within our brands. • Adhere to the established financial guidelines and control all costs. • Regularly review „Open Balance‟ report and ensure that guests in-house have sufficient deposit to cover for their estimated total charges upon departure. • Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods. • Overlook the operational house bank. • Perform accurate, moderately complex arithmetic functions using acceptable electronic device; including corrections and adjustments in guest folio. • Maintain an accurate filing system. • Liaise with Front Desk Heartists on all outstanding bills and ensure full payment of departing guests. • Ensure that the hotel credit policies are adhered to at all times. • Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached. • Ensure that team members and one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault. • Review all reservations, assign room blockings • Constantly check reservations to ensure room availability and special blockings are handled correctly. • Perform registration process by obtaining data from guest and by observing the established guidelines. • Check all transactions performed by Front Desk Heartists during shift and countersign on designated space in the registration card signifying approval. • Ensure that repeat guests are pre-registered, when necessary. • Update and maintain guest history/profile of all guests. • Overlook and drive ALL loyalty and guest recognition programs. • Manage the submission of all local government requirements/information concerning hotel guests. • Manage the strict control of room keys. • Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved. • Promotes and follows a safe work environment. • Promotes and leads a service driven, results driven work environment. • Follows departmental SOP‟s (Standard Operating Procedures) including all safety policies. • If required, oversee the daily Operations of the Kids Club and Health Club. • Promote all hotel services, offers and facilities and their operating hours. • Lead guest recovery efforts across the resort, ensuring all guest concerns are acknowledged, resolved and followed up in accordance with Fairmont's Guest Recovery framework. • Personally engage with VIPs, Handle with Care guests and guests requiring special attention. • Act as Manager on Duty, representing Executive Management during assigned shifts. • Coordinate hotel operations across Front Office, Housekeeping, Engineering, Security, Food & Beverage and Recreation. • Lead emergency responses and critical incidents following hotel procedures. • Respond to accidents and incidents. • Ensure operational continuity during peak periods and major events. • Drive compliance with Fairmont Brand Standards and LQA requirements. • Conduct quality inspections throughout the resort. • Monitor and manage ALICE Service Delivery and Recovery tickets. • Ensure timely completion of guest requests. • Review outstanding tickets and follow up with departments. • Drive upselling opportunities. • Minimize rebates and billing discrepancies. • Monitor compensation and goodwill gestures. • Other tasks as assigned.
Требования
• Passion for guest service. • Excellent written and verbal communication, interpersonal and leadership skills. • Highly organized, results-oriented with the ability to be flexible and work well under pressure. • Degree or Diploma in Hospitality Management is an asset. • Fluency in English, secondary language preferred • Minimum of 1 year previous proven supervisory position or equivalent. • Must have the ability to handle a multitude of tasks and Guest requests. • Knowledge of Opera/Opera Cloud Property Management System an asset. • Strong guest service orientation and training skills background required. • Ability to work independently and prioritize responsibilities. • Experience with a Hotel loyalty program an asset. • Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.