Ресепшен
SPA Receptionist - Russian Speaker — оригинальное название в объявлении
AccorHotel · Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We're looking for a warm, professional SPA Receptionist to join our wellness team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who is passionate about the spa and wellness industry and thrives in a customer-focused environment. You will be the first point of contact for our guests, delivering exceptional service while managing all aspects of spa operations with efficiency and enthusiasm. • Serve as the primary point of contact for all spa inquiries, bookings, and reservations from direct clients and partner hotels • Process and manage spa day bookings and residential spa break reservations with accuracy and attention to detail • Respond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experience • Maintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentation • Proactively follow up on provisional bookings to confirm reservations and maximize occupancy • Support the spa reception team to ensure consistent, high-quality customer service throughout all operations • Coordinate scheduling and communicate treatment details to spa therapists and staff members • Handle customer concerns and complaints with empathy and resolve issues efficiently • Manage spa inventory records and assist with administrative tasks as needed • Assist with spa treatments when required to support team operations • Work collaboratively with hotel partners and external agents to facilitate group bookings and special events
Требования
• Previous experience in a spa, wellness, or hospitality reception role is advantageous • Background or knowledge in beauty or wellness treatments is preferred • Excellent interpersonal and communication skills, both written and verbal • Strong organizational abilities with the capacity to manage multiple tasks and meet deadlines • Proficiency with computer systems, booking software, and Microsoft Office applications • Ability to remain calm and professional while working under pressure • Exceptional customer service orientation with a genuine passion for guest satisfaction • Strong time management and prioritization skills • Problem-solving mindset with the ability to make decisive decisions • Flexibility to work weekends and adapt to changing schedules as part of the rotation • Professional appearance and demeanor • Must speak Russian language • Ability to work collaboratively within a team environment • Valid work authorization for the United Arab Emirates
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.