Гест релейшнс
Guest Service Supervisor — оригинальное название в объявлении
Villa Haven · Алифу Даалу Атолл · остров Dhiffushi — смотреть курорт
+10Все фото (18) — нажмите, чтобы посмотреть
+10
Фото курорта — из нашей базы (18 фотографий, источник в карточке курорта)
Сколько платят на такой роли
Источник цифр: по рынку, в вакансии не указана.
Оклад — рыночная вилка по роли, не условие работодателя. Точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
As the Guest Service Supervisor at Villa Haven, you will play a pivotal role in ensuring seamless guest experiences and maintaining high service standards. You will supervise and support the Guest Service team in delivering exceptional service and efficiently managing guest interactions, reservations, and inquiries. Your leadership will be crucial in upholding resort protocols, coordinating operations, and fostering a positive work environment. Key Responsibilities: • Supervise and mentor Guest Service Agents to ensure warm guest interactions and accurate information delivery. • Oversee check-in, check-out procedures, and reservation accuracy to streamline guest experiences. • Assist with handling incoming calls, emails, and guest requests promptly and professionally. • Coordinate group arrivals, departures, and check-ins to maintain efficiency and guest satisfaction. • Monitor and uphold guest service standards, ensuring consistency and exceeding guest expectations. • Conduct team meetings and training sessions to inspire and support team members for service excellence. • Collaborate with other departments to coordinate guest requests and resolve issues effectively. • Maintain a tidy and welcoming reception area, ensuring cleanliness and organization at all times.
Требования
• Previous experience in a supervisory role within hospitality, preferably in a luxury resort setting. • Strong leadership skills with the ability to motivate and mentor a diverse team. • Excellent communication and interpersonal skills, with a customer-focused mindset. • Proficiency in OPERA or other hotel management software and administrative tasks. • Ability to handle guest complaints and resolve conflicts with professionalism. • Fluency in English; additional languages are a plus.
Кто работодатель
Villa Group — с официального сайта курорта.