Ресепшен
Reservation Supervisor — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
What you will be doing/ Key Responsibilities • Ensure correct documentation is received for all payment details. • Process and input reservations following hotel reservations policy. • Liaise with conference and events to accept/decline group room requests. • Manage cancellations, pick up and release dates. • Ensure the charges for the released rooms are communicated to the client and processed. • Manage all group billing issues and resolve and account disputes and liaise with Managers on account enquiries and disputes. • Take personal responsibility to ensure that all enquiries are addressed. • Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate. • Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates. • Maintain a positive selling approach to maximise yield in both occupancy and rates. • Ensure arrivals list is checked on a daily basis, displaying correct rate and market codes. • Ensure the Hotel Guarantee Policy is promoted and adhered to. • Consistently deliver a product and service to meet the quality, standards and expectation of customers. • Active management of group blocks and wash. Ensure this is managed effectively and communicated to other departments.
Требования
To be successful in this role, you will have: • Minimum of 2 years' experience in a similar environment, with supervisory experience and qualifications • Strong computer and systems skills preferably in Opera. • Ability to work a variety of shifts. • Multicultural awareness and able to work with people from diverse cultures. • Time management skills with the ability to independently multitask and demonstrated initiative in a dynamic environment. • An ability to understand and navigate complex stakeholder environments • Confident and articulate communication, negotiation, relationship and networking skills. • Strong personal integrity and good interpersonal skills with ability to communicate with all levels of team members. • Flexible and able to embrace and respond effectively to change.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.