Ресепшен
Guest Service Agent - Arabic Speaker — оригинальное название в объявлении
AccorHotel · Sharjah, Sharjah, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out. • Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay • Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail • Handle guest inquiries and resolve issues promptly and professionally • Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah • Coordinate with other departments to fulfill guest requests and ensure their comfort • Maintain a neat and organized front desk area • Process payments and manage guest accounts with precision • Uphold the hotel's standards of excellence in customer service and professionalism • Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment • Process all incoming and outgoing calls accurately and courteously • Maintain detailed knowledge of the Hotel’s fire, life and safety system • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Требования
• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred • Excellent communication and interpersonal skills, with a focus on customer service • Strong attention to detail and efficient problem-solving abilities • Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite • Ability to work in a fast-paced environment and handle multiple tasks simultaneously • Flexible schedule, including availability to work evenings, weekends, and holidays • Fluency in English (both written and spoken) • Fluency in Arabic (both written and spoken) • Knowledge of local attractions and services in Sharjah and the surrounding areas • Cultural sensitivity and awareness to cater to a diverse international clientele • Ability to maintain a professional and friendly demeanor in all interactions • Strong organizational skills and the ability to prioritize tasks effectively
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.