Консьерж и багаж
Bell Attendant — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. • Assure that every luggage is covered with a baggage claim tag. • Parking of guests and visitors vehicles in the designated hotel parking area. • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. • Handle issuance of guest room key cards and ensure effective control for guest security. • Report any unusual occurrences or requests to the Concierge desk. • Be aware of the hotel accident Prevention Policies. • Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area. • Maintains accurate records / documentation, as per operational and organizational requirements. • Responsible for lobby paging services under the supervision of Concierge. • Practices suggestive selling and able to familiarize guests to hotel facilities. • Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure. • Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.) • Ensure luggage is placed for guest to unpack. • Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction. • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day • Check Hotel situation, occupancy, functions, groups, VIPs. • File daily concierge desk report and documents systematically under the supervision of Concierge • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. • Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel. • Handling telephone calls at the Concierge desk • Review and update Logbook. • Check equipments. • Be Smart, well groomed and maintain a friendly and cheerful disposition all the times. • Oversee the day to day operations. • Report regularly on happening to Asst. FO/ FOM. • Aware of fire & first aid procedure • Handle guest complaints and report to manager • Be fully aware of the Talk of the Walk for the day. • Proper grooming at all times. • Attend training classes as per schedule. • Show fullest cooperation and respect within the team and other departments. • Is aware of the daily activities and has product knowledge of all the hotel facilities.
Требования
• University Degree in any field. • Minimum 1 year in a similar role in a 4-5 star hotel
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.