Вилла-хост
Island Host (Chinese Speaking) — оригинальное название в объявлении
Villa Nautica Paradise Island · Каафу Атолл · остров Lankanfinolhu — смотреть курорт
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Фото курорта — из нашей базы (30 фотографий, источник в карточке курорта)
Сколько платят на такой роли
Источник цифр: по рынку, в вакансии не указана.
Оклад — ПРИМЕРНАЯ вилка: справочника по этой роли нет, она выведена по соседнему уровню курорта. Точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
We are seeking a friendly, proactive, and service-oriented Chinese-speaking Island Host to join our Guest Services team. The ideal candidate will play a vital role in ensuring that our guests have a seamless, memorable, and personalized experience throughout their stay. This position demands exceptional communication skills, a passion for hospitality, and the ability to anticipate and fulfill guests' needs promptly. Key Responsibilities: • Greet guests upon arrival with a warm and friendly demeanor. • Provide personalized check-in experiences, including an introduction to the resort’s facilities, services, and activities. • Offer welcome drinks and ensure guests feel comfortable and informed from the moment they arrive. • Act as the main point of contact for Chinese-speaking guests, ensuring clear and effective communication. • Address guest requests and inquiries promptly, offering personalized recommendations for excursions, dining, spa services, and other activities. • Make bookings and arrangements based on guest preferences. • Conduct comprehensive tours of the resort for new arrivals, highlighting key facilities, amenities, and daily activities. • Provide information on resort policies, safety guidelines, and special offers. • Monitor the guest experience throughout their stay, proactively addressing any issues or concerns to ensure complete satisfaction. • Collect guest feedback and share insights with relevant departments to enhance service quality. • Surprise guests with personalized touches, such as special arrangements for anniversaries or birthdays. • Handle guest complaints or concerns with empathy, professionalism, and efficiency. • Escalate complex issues to management when necessary, ensuring timely and satisfactory resolutions. • Ensure a smooth and efficient departure process for guests. • Assist with check-out procedures, transportation arrangements, and any final requests. • Express appreciation for their stay and encourage feedback to improve service quality. • Serve as a communication bridge between Chinese-speaking guests and non-Chinese-speaking staff. • Translate and convey information accurately to facilitate seamless service.
Требования
• Fluency in Chinese and English is mandatory (speaking, reading, and writing); additional language skills are a plus. • Previous experience in guest relations or a similar role in a luxury hotel or resort setting. • Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests. • Ability to handle stressful situations with a calm and professional attitude. • Excellent organizational and time-management skills. • Willingness to work flexible hours, including weekends and holidays. • Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros
Кто работодатель
Чистота 8,3 · Сервис 9,8 · Расположение 9,3 · Номера 9,3
Villa Nautica Paradise Island — курорт 5★ (Каафу Атолл · остров Lankanfinolhu). Уровень доверия: с официального сайта курорта.