Вилла-хост
Island Host (Italian Speaking) — оригинальное название в объявлении
Villa Nautica Paradise Island · Каафу Атолл · остров Lankanfinolhu — смотреть курорт
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+22
Фото курорта — из нашей базы (30 фотографий, источник в карточке курорта)
Сколько платят на такой роли
Источник цифр: по рынку, в вакансии не указана.
Оклад — ПРИМЕРНАЯ вилка: справочника по этой роли нет, она выведена по соседнему уровню курорта. Точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
We are seeking a friendly, proactive, and service-oriented Italian-speaking island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments. • Greet and assist guests upon arrival, providing personalized check-in experiences and an introduction to the resort’s facilities and services. • Address guest requests and inquiries promptly, offering recommendations and booking activities such as excursions, spa services, dining reservations, etc. • Monitor the guest experience, proactively addressing any issues or concerns to ensure guests have a memorable stay. • Conduct tours of the resort for new arrivals, explaining the facilities, amenities, and activities. • Handle guest complaints or concerns with empathy and professionalism, escalating to management when necessary. • Ensure a smooth departure process by providing any necessary support, such as arranging transportation and assisting with check-out procedures. • Act as a bridge between Italian-speaking guests and resort staff, ensuring clear communication and a high level of service.
Требования
• Fluent in both Italian and English (speaking, reading, and writing). • Knowledge of additional languages is an advantage. • Previous experience in hospitality, guest services, or a similar role is preferred. • Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests. • Familiarity with Italian culture, customs, and guest expectations is an advantage. • Capable of resolving guest issues with efficiency and professionalism. • Willingness to work in shifts, including evenings, weekends, and public holidays as required. • A passion for delivering high-quality guest experiences. • Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros
Кто работодатель
Чистота 8,3 · Сервис 9,8 · Расположение 9,3 · Номера 9,3
Villa Nautica Paradise Island — курорт 5★ (Каафу Атолл · остров Lankanfinolhu). Уровень доверия: с официального сайта курорта.