Вилла-хост
Island Host — оригинальное название в объявлении
Villa Nautica Paradise Island · Каафу Атолл · остров Lankanfinolhu — смотреть курорт
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Фото курорта — из нашей базы (30 фотографий, источник в карточке курорта)
Сколько платят на такой роли
Источник цифр: по рынку, в вакансии не указана.
Оклад — ПРИМЕРНАЯ вилка: справочника по этой роли нет, она выведена по соседнему уровню курорта. Точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
We are seeking a friendly, proactive, and service-oriented Island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments. • To ensure that the Reception, Guest relations and other related areas are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times as per SOP. • To ensure rooms are allocated as per the arrival list. • Arrange and organize island tour, activities, guests itinerary. • Liaise closely with Reservations and Reception on arrival times, unexpected arrival and departure, extension of stays and late check-outs and change in meal plan basis and flight details. • Monitor closely on early arrivals, late departures and special excursion arrangements. • Liaise with Housekeeping on early check-outs, late arrivals, day use rooms and special guest request. • Update, all out of Order and out of service rooms on daily basis. • Liaise with F & B on early meals, late meals, complimentary meals and special request. (E.g., B’days, H/M, repeaters dinner etc.) • To be present at all times in the area of responsibility of Guest Service department especially during busy periods. • To have a thorough understanding and knowledge of all resort related services and products and upsell alternatives. • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Head of department if no immediate solution can be found and assure follow up with guests. • To establish a rapport with guests maintaining good customer relationship.
Требования
• Certificate in Hospitality or Tourism Management or similar education with minimum O Levels Degree • Minimum 2 years' work experience as Island Host or Guest Relation Officer in luxury hotels and resorts • Knowledge in Microsoft Office, Opera, Micros • Fluent in English, oral and verbal. • Leadership, Motivation and Training Skills • Guest Oriented and Reliable • Ability to focus attention on guests, calm and courteous at all times. • Exceptionally much detail oriented • Ability to work under pressure in a fast paced and demanding environtment • Flexible in working hours, hands on and patient. • Strong physical ability
Кто работодатель
Чистота 8,3 · Сервис 9,8 · Расположение 9,3 · Номера 9,3
Villa Nautica Paradise Island — курорт 5★ (Каафу Атолл · остров Lankanfinolhu). Уровень доверия: с официального сайта курорта.