Батлер
Assistant Head Butler — оригинальное название в объявлении
AccorHotels · Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
FAENA The Red Sea is seeking an exceptional and service-driven Assistant Head Butler to join our Guest Experience team. Supporting the Head Butler, this role is responsible for overseeing the day-to-day operation of the Butler team while ensuring every villa guest receives an intuitive, personalised, and seamless luxury experience. The Assistant Head Butler will help drive Forbes Five-Star service standards, coordinate bespoke guest experiences, and inspire the team to deliver the exceptional hospitality that defines the FAENA brand. Key Responsibilities • Support the Head Butler in supervising and coordinating the daily operations of the Butler team. • Ensure exceptional, personalised service is delivered to villa guests throughout their stay. • Oversee daily butler operations to ensure luxury service standards are consistently achieved. • Coordinate guest requests, preferences, and bespoke experiences with accuracy and attention to detail. • Work closely with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering to deliver seamless guest experiences. • Ensure smooth arrival, in-villa stay, and departure experiences for all guests. • Supervise villa preparation, turndown service, and in-room amenities to ensure impeccable presentation. • Handle guest concerns and service recovery professionally and discreetly. • Coach, mentor, and support the development of the Butler team to uphold Forbes Five-Star standards. • Ensure guest preferences and profiles are accurately maintained to personalise future visits. • Conduct quality inspections of villas prior to guest arrival. • Assist with scheduling, daily task allocation, and operational planning for the Butler team. • Support VIP arrivals, celebrations, special occasions, and bespoke in-villa experiences. • Monitor service delivery and identify opportunities to continuously elevate the guest experience. • Act as the primary point of contact in the absence of the Head Butler while maintaining the highest levels of professionalism, discretion, and confidentiality.
Требования
• Diploma or Bachelor's degree in Hospitality Management or a related field preferred. • 3–6 years of experience in luxury butler service, guest relations, or villa operations. • Previous experience in a supervisory or Senior Butler role within a Forbes Five-Star or ultra-luxury hotel or resort. • Strong understanding of luxury hospitality standards and personalised guest service. • Experience within Rooms Division, Butler Service, Front Office, or Guest Experience operations. • Excellent leadership, communication, and interpersonal skills. • Strong organisational skills with exceptional attention to detail. • Ability to anticipate guest needs and deliver intuitive, personalised service. • Proficiency in Microsoft Office and guest management systems is advantageous. • Fluent in English; additional languages are an advantage. • Passion for luxury hospitality and creating unforgettable guest experiences.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.