Гест релейшнс
Guest Experience Agent — оригинальное название в объявлении
Marriott International · Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Duties & Responsibilities • Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process. • Handle cashiering duties and manage guest accounts accurately. • Review arrival lists and prepare compendiums prior to guest arrival, entering necessary information into the system. • Welcome guests upon arrival, register them, and issue room keys according to departmental standards. • Ensure that members receive all benefits and that repeat guests and VIPs are recognized with special services, including welcome cards and in-room amenities. • Liaise closely with other departments to fulfill guest requests and needs effectively. • Update and maintain the repeat guest history system to enhance personalized service. • Promote inter-hotel sales and in-house facilities, maximizing revenue according to departmental standards. • Handle guest complaints and comments tactfully, ensuring efficient resolution. • Manage guests’ mails, messages, and phone calls professionally. • Maintain the privacy and confidentiality of all guests, ensuring no details are disclosed without authorization. • Be vigilant regarding in-house credit matters and address any discrepancies promptly. • Alert Security or the Duty Manager of any suspicious persons or articles. • Additional Responsibilities • Maintain comprehensive knowledge of all food and beverage services, hotel features, and amenities. • Be fully conversant with hotel fire and life safety/emergency procedures. • Attend all briefings, meetings, and training sessions as assigned by management. • Report for duty on time, wearing a clean and complete uniform while maintaining high personal appearance and hygiene standards. • Perform any other reasonable duties as assigned by hotel management.
Требования
• Saudi National. • Diploma or Bachelor's degree in Hospitality or a related field. • Previous Front Office or Guest Services experience is preferred. • Good communication skills in Arabic and English. • Proficient in Microsoft Office and Opera PMS (preferred). • Strong customer service and interpersonal skills. • Ability to work flexible shifts, including weekends and public holidays
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.