Telephone Manager
Hilton Kuwait Resort · остров Kuwait — смотреть курорт
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Фото курорта — из нашей базы (30 фотографий, источник в карточке курорта)
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
Job description / Role Job Type Full Time Job Location Kuwait Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism What will I be doing? As Telephones Manager, you will ensure on-time and accurate handling of guest calls and management messages, enquiries and emergencies. Telephones Manager contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards: Manage the daily calls and guest messages operations Achieve positive outcomes from guest queries in a timely and efficient manner Ensure all messages are correctly and promptly accepted and delivered for both guests and management Ensure all wake up calls take place at the correct time Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate Handle emergency calls immediately and relay comprehensive and accurate information, as required Demonstrate a high level of customer service at all times Comply with hotel security, fire regulations and all health and safety legislation Attend appropriate training courses, when required Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity Follow company brand standards Assist other departments, as necessary What are we looking for? Telephones Manager serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills, especially on the telephone Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer-focused industry
Кто работодатель
Hilton Kuwait Resort (остров Kuwait). Уровень доверия: работодатель не проверен.