Bell Captain
Hilton Kuwait Resort · остров Kuwait — смотреть курорт
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Фото курорта — из нашей базы (30 фотографий, источник в карточке курорта)
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
What will I be doing? As a Bell Captain, you will be responsible for supervising bell persons, transferring and storing guest luggage, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations Retrieve and transport guest luggage Inspect guest rooms and acquaint guests with these rooms and their features Respond to guest inquiries and requests in a timely, friendly, and efficient manner Organize and store luggage, as needed, according to guidelines Supervise, monitor, and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward Recruit, interview, and train team members Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events Assist in the maintenance, appearance, and functionality of equipment What are we looking for? A Bell Captain serving Hilton Brand hotels is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous customer service experience in a supervisory role The ability to listen and respond to demanding guest needs Excellent leadership, interpersonal, personal presentation, and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A passion for delivering exceptional levels of guest service
Требования
What are we looking for? A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • Previous customer service experience in a supervisory role • The ability to listen and respond to demanding Guest needs • Excellent leadership, interpersonal, personal presentation and communication skills • Accountable and resilient • Commitment to delivering a high level of customer service • Ability to work under pressure • Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • A passion for delivering exceptional levels of Guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! What will I be doing? As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: • Greet and escort arriving and departing guests to and from their accommodations • Retrieve and transport guest luggage • Inspect guest rooms and acquaint guests with these rooms and their features • Respond to guest inquiries and requests in a timely, friendly and efficient manner • Organize and store luggage, as needed, according to guidelines • Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward • Recruit, interview and train team members • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events • Assist in the maintenance, appearance and functionality of equipment
Кто работодатель
Hilton Kuwait Resort (остров Kuwait). Уровень доверия: с официального сайта курорта.