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Job description / Role Job Type Full Time Job Location Kuwait Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time. What you will do Provide an enjoyable, relaxed and peaceful spa experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Greet guests with a warm smile and with professionalism, escort them to the changing room and to the treatment room. Ensure any treatment and shower room is set up and fully stocked complying with all company standards of service, hygiene and cleanliness. Perform all facial and body treatments according to established Four Seasons protocols, being knowledgeable about all spa products and services offered. Be familiar with all hotel services and facilities. Proven knowledge and experience with a variety of treatments including aromatherapy, reflexology, deep tissue, and Swedish are required. Read the guests and customize their service to ensure peace and relaxation. Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests. Report any complaints to the management team. Upsell spa products considering guests’ needs and departments sales targets. Maximize department revenue achieving sales targets set by the management team. What you bring At least 2 years’ experience within a high-end luxury spa, hotel, or resort. This position is physical by nature and requires candidates to meet all of the essential functions of this position. Solid knowledge of various treatment protocols. Proper license and qualifications are required. Requires attention to detail and problem-solving skills. Excellent interpersonal and organization skills, teamwork attitude, an outgoing personality and a can-do approach to any request.