Продажи и маркетинг

Что делать

Job description / Role Job Type Full Time Job Location Manama, Bahrain Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Administration & Secretarial Company Industry Travel, Hotel & Tourism Position summary This position reports to the director of sales and distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance sales and marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments. Responsibilities The primary responsibilities of the role include: Sales & marketing Provide administrative support for the sales executives, sales managers, director of business travel, director of (segment) sales, and director of sales and distribution. Filing system must be accessible and accurate at all times. Maintain a tracing system for follow-up work by the sales personnel you are assigned to. Manage department’s policies and procedures, training and development manuals, and relevant sales and marketing reports. Minute meetings, transcribe and distribute to all relevant parties. Retrieve and deliver departmental mail. Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours. Assist in the preparation of the hotel’s month-end report and annual budget. Participate in daily sales line-up, weekly sales meeting, and other business-related meetings and functions. Ensure availability and storage of sales-related collateral. Reservations Ensure that all reservations are handled according to Ritz-Carlton brand standards. Handle reservation requests received in an accurate, complete, and timely manner. Have full knowledge of FIT reservations and be able to handle ERS and wholesale reservations; assist in these areas when needed. Ensure that guest and block profiles are linked to the reservation. Ensure 100% accuracy of market segmentation in groups. Ensure that all amendments and changes are updated in the system. Note and follow up on guest preferences and special requests. Monitor group activity with reservation manager, revenue manager, director of sales, and director of CCS. Communication Ensure that all pertinent information is provided to bookers, guests, and sales managers and all special requests are communicated to the CCS manager and front office. Ensure all group requirements are entered completely and accurately. Maintain confidentiality of all guest information. Maintain complete knowledge of upcoming and in-house groups and communicate any necessary information. Communicate status of groups – groups approaching cut-offs and full blocks to revenue manager and meeting planners. Attend daily line-ups and communicate all challenges and successes with the rest of the team. Promptly, accurately, and consistently report all guest incidents and how they were solved. Attend designated meetings prepared with information related to group reservations. Prepare and host weekly group communication meetings with revenue, sales, and CCS. Delegate groups and tasks among the group reservations team. Attend resume and internal meetings in relation to events with rooms in the hotel. Coaching and developing others Ensure ongoing training and development of group reservation agents (wherever applicable). Other Perform all tasks as detailed in daily task list. Process visa applications for groups. Produce weekly group tracker in the absence of the group reservations supervisor. Maintain the cleanliness and tidiness of the work area at all times. Participate in related project teams. Ensure group files are accurate and up to date. Ensure accurate billings for groups. Product knowledge Have in-depth knowledge about room types and their features. Have in-depth knowledge about restaurants, resorts, and other services offered in the hotel. Be up to date on all running promotions and events in the hotel. Revenue management knowledge Be knowledgeable of rate structure and rate strategy. Be knowledgeable of upcoming peak and need periods. Have full comprehension of all Ritz-Carlton and property-specific programs, packages, and promotions. Building relationships Eliminate insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. Treat people fairly, with dignity and respect. Work to meet goals in a manner that does not disadvantage other individuals or groups. Demonstrate business ethics and personal integrity, i.e., be widely trusted; be seen as a direct, truthful individual. Listen and respond to others. Be interested in others’ views even if they counter own views. Be a team player and a leader. Have ability to motivate staff and maintain a cohesive team. Managing work execution Proactively ensure that others have the accountability, authority, and resources necessary to both manage work execution and drive for results. Approach work with a sense of urgency and purpose. Allocate time and resources effectively when faced with competing demands. Overcome obstacles to accomplish challenging objectives. Follow through on inquiries, requests, and complaints. Work with meeting planners while they are in the hotel. Organizational capability Proactively identify and develop talent within the organization. Approach work with a sense of urgency and purpose. Allocate time and resources effectively when faced with competing demands. Overcome obstacles to accomplish challenging objectives. Follow through on inquiries, requests, and complaints. Learning & applying personal expertise Act independently to improve and increase skills and knowledge. Demonstrate an awareness of personal strengths and areas for improvement. Share learning, innovations, and best practices with others. Be willing to learn from others. Perform all technical/procedural requirements of the job. Have ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel. Experience Must have a minimum of 2 years of hospitality experience at The Ritz-Carlton or another hotel company in a supervisory position. Experience should be within various hotel departments, including front desk, reservations, and sales. Education College degree preferred. Skills and knowledge Ability to maintain the hotel’s standards, policies, and procedures. Comprehension of technical and managerial applications of reservation systems including MARSHA and Opera. Comprehension of the reservation sales process for Ritz-Carlton. Ability to maintain positive and engaging relations with all inquiries. Ability to overcome objections. Ability to focus on details. Ability to multitask and take on cross-functional tasks when required. Ability to remain well organized and concentrated in high-stress situations. Knowledge of Outlook and Microsoft Excel. Fluency in the English language – both written and spoken. Knowledge of spoken Arabic is an advantage. Ability to work with minimum supervision. Equal opportunity statement At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.