Cluster Commercial Director

Требования

• Previous experience in a similar Commercial Director role within hotels in the UAE is essential. • Demonstrated experience and leadership capability to drive, inspire, and develop a team of highly experienced, high-performing leaders. • Proven ability to grow the business and build the trust of ownership and asset management. • Minimum of 3+ year’s hospitality/travel industry experience in a revenue-generating or commercial services leadership role. • Minimum of 3+ years of experience presenting strategic commercial plans to senior level executives and constituent groups. • Experience in multiple disciplines with knowledge of Marketing and E-commerce. • 3+ years working with departmental financial data to make strategic/tactical decisions. • 3+ years of experience evaluating and identifying business opportunities for a business. You will be responsible for the following areas to the highest standards: Commercial: • Develop the annual commercial strategy and budget and lead its execution through effective use of Hilton’s Commercial Focus process and relevant business intelligence tools. • Accountable for driving total revenue performance across all segments and channels while optimizing market share and cost of sale. • Partner with the Director of Operations, Revenue, Sales, Marketing and other key stakeholders to ensure commercial targets are met or exceeded across Rooms, Food & Drinks, Spa, Events and other revenue-generating departments. • Support the strategic planning of pricing and inventory management through collaboration with the centralized Revenue team. • Build and maintain strong relationships with key accounts, Hilton Worldwide Sales and business partners to create new opportunities and drive top-line results. • Monitor market trends, competitor activity and industry developments to identify strategic commercial opportunities and risks. • Actively represent the hotel in commercial reviews, area calls and stakeholder presentations including Regional and Owner updates. • Oversee and align local marketing, eCommerce and Public Relations activity with the hotel’s commercial vision in coordination with area and brand support teams. • Optimize the total commercial ecosystem across the cluster to balance individual hotel objectives with a cluster strategy with individualized deployment. People: • Lead, coach and develop a high-performing commercial team across Sales, Conferences and Events, Marketing and Public Relations and Reservations functions. • Ensure succession planning and talent pipeline development for key commercial roles through active mentoring and performance management. • Act as a commercial role model for the hotel and wider EMEA Hilton community by sharing best practices and developing future leaders. • Establish a culture of accountability, collaboration and strategic thinking within the commercial team. • Ensure appropriate communication processes are established and superior team engagement is in place. • Be an active member of the hotel’s Executive Leadership Team, contributing to strategic direction and overall business success. Operations: • Ensure all commercial systems and tools are used to their full potential and integrated into daily decision-making. • Collaborate with department heads to support business planning, execution and review of revenue-driving initiatives. • Review and approve sales contracts, proposals, pricing strategies and group business opportunities in alignment with forecast targets and revenue goals. • Support the delivery of on-brand messaging and positioning across all digital and offline channels. • Ensure the commercial strategy reflects guest expectations and brand standards while driving profitability. • Deliver the hotel’s commercial revenue budget and support the Cluster General Manager and Finance team in achieving TGOP and EBITDA targets. • Forecast and manage marketing, sales and business development expenses within approved budgets. • Monitor return on investment of all commercial initiatives and optimize resource allocation for maximum impact. • Track and analyze business performance to proactively adjust strategies in alignment with financial goals. Financial: • Deliver the hotel’s commercial revenue budget and support the Cluster General Manager and Finance team in achieving TGOP and EBITDA targets. • Forecast and manage marketing, sales and business development expenses within approved budgets. • Monitor return on investment of all commercial initiatives and optimize resource allocation for maximum impact. • Track and analyze business performance to proactively adjust strategies in alignment with financial goals.