Careline Runner

Требования

• Receive guest requests through Synergy and ensure they are completed promptly. Close requests in Synergy once tasks are finished. • Perform daily inventory checks for extra beds, baby cribs, and minibar items. Keep track of locations and stock levels, and notify the F&B department when replenishments are required. • Prepare trolleys in advance for room service orders. Ensure the orders are delivered to guest rooms promptly and in line with room service standards, maintaining a professional manner. • Check minibar stock and post revenue for consumed items. Refill missing items and ensure that all minibar products are available for guests. • Maintain a friendly and professional demeanor while assisting guests with any additional requests, including housekeeping items like extra beds, baby cribs, and rollaway beds. • When applicable, attempt to communicate with guests in their native language to enhance their experience. • Stay calm and alert during emergencies or periods of high hotel activity. Be prepared to assist in resolving any issues that may arise. • Be proficient in using Synergy to handle requests and track tasks, and use Micros to post minibar charges and close guest checks. • Ensure that all tasks are completed in a timely and efficient manner, adhering to established hotel standards. • Obtain all relevant information from the previous shift, including business volume, special guest requests, and tasks to be clarified or completed. • Work closely with other departments, including Front Office, Housekeeping, Accounting, and F&B, to ensure smooth operations and a high level of guest service. • Accept and pass on guest requests to the appropriate departments for completion. • Participate in regular training courses to improve skills and apply the knowledge gained to daily tasks. • Assist in maintaining pantry supplies on each floor, prepare rollaway beds and baby cribs, and complete any other tasks as required.