Гест релейшнс
Personal Concierge Supervisor (Guest Relations Supervisor) — оригинальное название в объявлении
Hilton · Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Personal Concierge Supervisor, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Требования
What we are looking for • At least 1–2 years in a supervisory role in in Guest Relations, Personal Concierge, Concierge, or Front Office. • Luxury 5-star hotel experience is required. • Experience handling VIPs and high-profile guests. • Forbes Travel Guide experience is a strong advantage. • Excellent communication and interpersonal skills. • Strong service recovery and problem-solving skills. • Professional appearance and strong luxury service mindset. • Fluency in English; additional languages are an advantage. • Strong leadership and team management skills. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Here's what you'll do during a typical day: • Lead Guest Relations: Supervise daily Personal Concierge and Guest Relations operations. Ensure seamless and personalized guest service. • Deliver Luxury Service: Anticipate guest needs and ensure service meets Waldorf Astoria and Forbes standards. • Manage VIP Guests: Build strong relationships with VIPs and repeat guests. Ensure discreet and personalized service. • Handle Guest Concerns: Resolve guest issues promptly and professionally. Drive service recovery and guest satisfaction. • Coordinate Guest Services: Work closely with Front Office, Concierge, F&B, Housekeeping, and other departments to fulfill guest requests. • Lead the Team: Coach, motivate, and develop team members. Monitor performance and service standards. • Drive Continuous Improvement: Review guest feedback and identify opportunities to improve the guest experience. • Maintain Guest Profiles: Ensure accurate guest preferences, requests, and VIP information are recorded and communicated.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.