Ресепшен
Assistant Front Office Manager — оригинальное название в объявлении
Hilton · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Требования
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Here's what you'll do during a typical day: • Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards • Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience • Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth • Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions • Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards • Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience • Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment What we are looking for • Minimum 2–4 years of Front Office experience, with at least 1–2 years in a supervisory role. • Previous experience in a luxury international hotel brand is required. • Forbes Travel Guide experience or exposure to Forbes service standards is a strong advantage. • Strong understanding of Front Office operations, guest relations, and luxury guest service standards. • Proven ability to lead, coach, and develop a high-performing Front Office team. • Excellent communication, interpersonal, and problem-solving skills. • Ability to handle guest concerns professionally and deliver exceptional service recovery. • Familiarity with hotel property management systems (Opera or similar) and Microsoft Office applications. • Flexible to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment. • Fluent in English; additional languages are an advantage.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.