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Crown & Champa Resorts is looking for a friendly and professional Receptionist to join our team. This role is perfect for someone with excellent communication skills, a welcoming personality, and a passion for delivering outstanding guest service. Task and responsibilities: Greet and assist guests upon arrival with check-in and check-out procedures. Provide accurate information about resort services, facilities, and local attractions. Handle guest inquiries, requests, and complaints professionally and efficiently. Manage reservations, process payments, and update guest records. Coordinate with other departments to ensure smooth guest experiences. Maintain a neat and organized front desk area. Assist in administrative tasks as required. Qualifications & experience: Fluency in spoken and written English. additional language (German speaking) is a plus. Diploma or equivalent qualification in Hospitality, Business Administration, or a related field. Previous experience in a front office or customer service role is an advantage. Strong communication and interpersonal skills. Ability to handle multiple tasks and work in a fast-paced environment. Proficiency in Microsoft Office and reservation systems. A positive attitude, professional appearance, and excellent problem-solving skills.