Спа-терапевт
Spa Manager — оригинальное название в объявлении
Constance Hospitality Management · Constance Le Chaland, Plaine Magnien, Mauritius
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
The Spa Manager supervises the day-to-day operation of the Spa Department. He/She maintains quality standards in conformity to Constance Le Prince Maurice Hotel. He/She makes sure that the Spa is among the best in the Island, by ensuring a professional and personalised reception and service, as well as varied and original services. • JOB DESCRIPTION Duties and Responsibilities: Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. Duties include: • Making sure that the Spa is up to standard of cleanliness. • Making sure each room is made up in the professional way. • The back reception area is ready for operation. • Checking in and out of stock. • Doing a weekly stock check and a monthly stock check with the Assistant Spa Manager. • Monitoring of products. • Making sure that the staff’s schedules are completed for 1 week in advance. • Re-ordering with all stock required. • Making sure all equipment is in working order. • Help to plan future training for the Department. • Make sure keys are all under lock and key. • Having a presence in the Spa talking to clients. • To encourage teamwork and a feeling of comradely with each other. • To be able to talk openly and freely with all staff. • To work closely with all department. Organisation: • Plan, coordinate and control the Fitness and Spa Department. • Apply and ensure application of standards and procedures as defined in the Spa Operating Manual. • Establish working hours, ensure employee discipline and training. • Apply and ensure application of procedures and regulations concerning hygiene and safety. • Make sure that all material and equipment available to the Fitness and Spa Department is correctly used and participate in inventory taking. • Make sure that all the rules concerning orders, billing and collection are respected. • Attends and contributes to the daily and weekly meetings. Management: • Participate in preparing the Fitness and Spa Department’s budget. • Follow GM/RM instructions concerning control of costs, personal expenses and charges. • Make any suggestion likely to improve the Constance Spa profitability. • Establish and maintain effective employees’ relation. Push them to improve their skills every day. • Performs related duties and special project as assigned. Quality: • Control the Spa cleanliness, correct operation of facilities set up and atmosphere. • Check staff appearance and encourage them to be friendly and smiley with guests. • Ensure that the staff is familiar with all information about facilities. • Conduct pre-service briefing. • Actively participate in ensuring a high quality reception. • Make sure that clients receive advice when they order, to ensure satisfaction and promote sales. Encourage the team to do upselling. • Ensure that service is both professional and personalised and proceeds satisfactorily. • Survey client satisfaction and if necessary, immediately take the required corrective measures. • Thank clients when they leave. • Inform GM/RM of client comments and suggestions. • Be familiar with regular clients and pay particular attention to them. • Make any suggestion likely to improve service and reception quality. • Send daily log book to GM/RM office.
Требования
• CANDIDATE PROFILE: Qualification: • Hold a bachelor’s degree in business management, hospitality management or business administration. • A background in massage therapy, cosmetology or health and wellness is helpful. Experience: • At least 5 years’ experience in the field of Spa Management and technics • Experience working in top of the range luxury island resorts, with refined personalised guest service in tropical locations will constitute a definite advantage. • Experience is similar location is desired, and a similar operation is essential. Technical skills: • Working knowledge of various computer software programs (MS Office, restaurant management software, POS) • Extensive experience in setting up Spa salons offering beauty treatments and massages to clients. • Sound knowledge of massage techniques, acupressure, acupuncture, and other aesthetic methods. • Solid understanding of hospitality management and methods to ensure customer satisfaction. • Proficient in managing the facility, maintaining supplies and recruiting/training staff. • Up to date with Hotel Spa trends and best practices • Ability meet financial targets • Fluency in English is essential. Knowledge of a second language, preferably French or German or Italian will be an advantage.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.