Ресепшен
Guest Service Agent — оригинальное название в объявлении
Constance Hospitality Management · Constance Le Chaland, Plaine Magnien, Mauritius
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
The Guest Service Agent is responsible for a smooth check-in, provides efficient and friendly service throughout the guests’ stay and ensuring a high standard of customer service. The Guest Service Agent welcomes guest or any visitor who comes at hotel in an elegant way and directs them properly. Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. • To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure • To organize guest’s reservation, arrivals, requests, in house stay, and departures. • To follow up on guests issues. • To ensure all customers’ requests are handle quickly and effectively • Check registration cards to ensure that all details necessary have been recorded. • Update all existing and new guests’ history files as and when new information arrives. • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival. • To organize on a weekly basis the invitation for the Management cocktail. • To participate in all hotels visit when required • To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve. • To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.
Требования
Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field. Experience: • A minimum of 1 year of experience in hotel industry. • Proven experience working in a top luxury resorts. Technical skills: • Telephone Skills • Verbal Communication • Professionalism • Customer Focus • Excellent organizational skills • Multitasking and time-management skills, • Fluency in English and another language, written and verbal communication. • Knowledge of a third language is a plus.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.