Ресепшен
Guest Service Agent- Italian/German Speaker — оригинальное название в объявлении
Constance Hospitality Management · Constance Lemuria, , Seychelles
Сколько платят на такой роли
Источник цифр: по рынку, в вакансии не указана.
Оклад — рыночная вилка по роли, не условие работодателя. Точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
We are seeking a Guest Service Agent with fluency in Italian or German to join our team at Constance Lemuria, Seychelles. In this role, you will be the welcoming face of our luxury resort, delivering exceptional service to our international guests. You will be responsible for creating memorable experiences through attentive, personalised guest interactions whilst maintaining the highest standards of hospitality and professionalism. • Assist guests with restaurant reservations, activity bookings, and local recommendations • Greet guests warmly upon arrival and departure, providing a seamless check-in and check-out experience • Respond to guest enquiries and requests in Italian, German, and English with patience and professionalism • Address guest concerns and complaints empathetically, resolving issues promptly and to their satisfaction • Maintain accurate guest records and preferences within the hotel management system • Coordinate with other departments to ensure guest requests are fulfilled efficiently • Provide information about resort facilities, services, and local attractions in multiple languages • Support the front desk team during peak periods and special events • Ensure all guest interactions reflect the resort's commitment to excellence and cultural sensitivity • Contribute to a positive team environment through collaborative and supportive communication
Требования
• Fluency in Italian/ German, with strong English language proficiency (spoken and written) • Proven experience in guest services, hospitality, or customer-facing roles • Excellent interpersonal and people skills with a genuine passion for customer service • Strong communication abilities and active listening skills • Problem-solving mindset with the ability to remain calm under pressure • Proficiency with hotel management systems and basic computer literacy • Cultural awareness and sensitivity to diverse guest backgrounds • Ability to work flexibly, including evenings, weekends, and public holidays • Professional appearance and demeanour • Previous experience in a luxury resort or five-star hotel environment • Knowledge of additional languages
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.