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THE ROLE: The Front Office Team Leader is responsible for leading and supporting the Front Office team to deliver warm, efficient, and personalized service to every guest. You will act as a key point of contact between guests, the Front Desk team, and other departments to ensure smooth operations and memorable guest experiences. KEY RESPONSIBILITIES: Lead, supervise and motivate the Front Office team to achieve the highest service standards. Handle guest arrivals, departures, requests, complaints, and special arrangements. Coordinate with departments to ensure guest needs are met promptly and to the highest satisfaction. Ensure all Front Office procedures and resort policies are followed. Assist in training, mentoring, and developing team members. Liaise with transport and housekeeping teams to ensure smooth guest transfers and room readiness. Maintain a clean, organized and welcoming reception and back office area. Prepare daily reports and communicate relevant information to the team and management. Perform any other duties as assigned by the Front Office Supervisor / Assistant Front Office Manager. REQUIREMENTS: Minimum 2-3 years of experience in Front Office operations in a luxury resort or hotel. Previous experience in a supervisory or team leader role is an advantage. Excellent communication and interpersonal skills. Professional appearance and positive attitude. Proficient in MS Office and hotel management systems. Strong organizational and problem-solving abilities. Ability to work flexible hours, including nights, weekends, and public holidays. Fluent in English; additional languages are an advantage. WHAT WE OFFER: Competitive salary and service charge. Staff accommodation and meals. Opportunities for training and career growth. A chance to be part of an award-winning luxury resort. A positive, supportive and inclusive work environment.