Conrad Service Agent - Conrad Maldives Rangali Island
Conrad Maldives Rangali Island · Алифу Даалу Атолл · остров Rangalifinolhu — смотреть курорт
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Фото курорта — из нашей базы (30 фотографий, источник в карточке курорта)
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
The Conrad Service Agent is responsible for ensuring all communication relating to the hotel both external and internal are actioned speedily and efficiently in accordance with the specified standards.
Требования
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: • Previous experience in a customer-focused industry or in hospitality • Minimum 2 years in a similar role within hospitality industry • O Level • Proficient in computer systems, MS Office Suite, Excel, Outlook, Publisher • Excellent leadership skills • Excellent communication skills • Positive attitude and strong communication skills. • Commitment to delivering a high level of customer service. • Excellent personal grooming and presentation standards. • Ability to work independently as well as part of a team. • Proficient IT skills. Here's what you'll do during a typical day: • Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance • Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications What will you be doing? As the Conrad Service Agent, you will be responsible for performing the following tasks to the highest standards: Profitability • Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution • Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Ensures accurate forecasting, predicting potential highs and lows in business and initiate necessary changes, analyses variances and initiate appropriate action plans Front office Operation • This position includes early and late shifts on a rotating basis. Make sure to report duty on time at all times. • To actively promote the benefits of HHonors, Fine hotels & resorts bookings, traveller made bookings and other Patrons of the hotel, adopting a sales attitude. • Ensure and maintain the security of information relating to guests and team members in the hotel. • Handle emergency calls to hotel emergency 777 in a calm and professional manner, and communicate to necessary departments via calls or sms, regarding, fire, Injuries, drowning, lost person, power failure and bomb threat situations within the set time frames. • Ensure that there is proper follow up and completion of all the tasks in the duty shift checklists. • Ensure that there is a thorough hand over at the completion of each shift and update Shift handover sheet. • Ensure the correct operation of the switchboard, fast and efficient answering / transferring of internal and external calls, taking & delivering messages. • Be aware of PABX functions, voice mail, DND, call forwarding, group pick up etc and report IT if any issue. • Ensure a high level of product knowledge of the hotel and facilities and services provided within the hotel for up selling and promoting and have clear understanding of local culture and local environment. • Deal efficiently and courteously with all guests’ complaints and ensure that you refer to your Team Leader or Manager when necessary so follow up is actioned accordingly. Communicate updates on Duty Manager Logs with other departments on a timely manner. • Ensure the complete knowledge of FCS e-connect and efficient recording, monitoring and follow up of guest requests, ensure smooth operation making sure the job requests are completed on time and make courtesy calls on a timely manner. If there are any important unanswered courtsey calls, follow up on the next day. • Generate and Communicate guest & inter- department job requests at the end of the day via email to all concerned departments on a regular basis. • Double check if there is any repeated FCS requests and inform concerned departments on a weekly basis. • Seeks to minimise costs through correct use and handling of hotel property and equipment, stationery and make stationery order request on a weekly basis. • Ensure to record any international calls or faxes made from front office extensions and charge to the guest whenever necessary. • Ensure to complete all mandatory online trainings assigned and update yourself about Hilton worldwide from Conrad NOW on a regular basis. • To be aware of conrad concierge requests, actively monitor and actoin if there is any requests through conrad concierge and reply to the guests in a professional and courtious manner. • Communicate arrival departure timing & allocation changes to concerned department via calls, sms and emails. Ensure to make arrival departure & room move operation smooth. • Prepare daily VIP arrival report for the next day and inform VIP arrival and departure timings to relevent departments via sms . • Inform sea plane transfer timing to the guests & team members arriing next day acurately • Download SALT responses and tables on a daily basis, translate any comments in foreign languages with the help of language specialists and communicate other departments via email and make sure to update SALT tracker on a regular basis. • Communicate third parties and departments without PMS access with hotel inhouse and arrival departure movements on a daily basis via e mail. • Proactively communicate, changes in operation, special guest requests, and important information to other departments via sms or emails and update shift hand over & white board. • Ensure all wake up call requests are logged and are actioned personally on time. • Ensure to log all Lost & found items, communicate to concerned departments and make sure to follow up and update guests. • To attend and actively participate in preshift meetings, training sessions and daily/ weekly / monthly communication meetings. • Any other tasks as requested by our guests, supervisor or Management of the resort. • Undertake any ad-hoc projects assigned by the Management Operations • To keep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the CONRAD Brand Standards. • Constantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the Resort in all facilities & services. • Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. • Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. • Identifies and analyses operational challenges and facilitates the development of solutions to prevent reoccurrence. • Ensure team member feedback is followed up, dealt with appropriately, and shared with the team regularly • Ensure appropriate actions are executed to support any improvements resulting from Safety, QA audits or Area Support Team input • Ensure compliance with all statutory requirements and achieve Health and Safety targets and shares best practice across the organization People • Utilizes an “open door” policy to identify and address team member problems or concerns • Fosters team member commitment to providing excellent service, participating in daily briefing meetings and models desired service behaviors in all interactions with guest and team members • Commit energy and focus in being / becoming a great member for the team and providing a Great place to work (Heart of Hilton / Heart of House / Travel with Purpose) that allows team members to Thrive • Communicates on a regular basis with departments, provides them with required formal reports and builds a cordial relationship directed towards a mutually beneficial on-going association
Кто работодатель
Чистота 9,5 · Сервис 10 · Расположение 10 · Номера 9,5
Conrad Maldives Rangali Island — курорт 5★ (Алифу Даалу Атолл · остров Rangalifinolhu). Уровень доверия: с официального сайта курорта.