Ресепшен

Что делать

We are looking for a customer-focused and organized Reservations Executive to manage hotel reservations, booking channels, room inventory, and guest enquiries. The successful candidate will work closely with Front Office, Sales & Marketing, and Operations teams to ensure smooth reservations, maximize occupancy, and deliver excellent guest service. Key Responsibilities: Manage reservations, confirmations, amendments, cancellations, and booking enquiries across all channels. Maintain accurate reservation records, room availability, rates, and allocations in the PMS and OTA platforms. Handle deposits, special requests, VIP arrangements, and reservation documentation. Monitor room availability and booking pace to support occupancy and revenue. Coordinate with Sales & Marketing on promotions, group bookings, and room allocations. Prepare daily arrival lists, occupancy reports, and reservation summaries. Coordinate with Front Office, Housekeeping, Finance, and other departments for smooth guest arrivals. Provide accurate information on rooms, packages, transfers, excursions, and hotel services. Handle guest enquiries and reservation-related complaints professionally. Assist with Front Office duties when required. Requirements: Diploma or Bachelor’s Degree in Hospitality, Tourism, Business Administration, or a related field. Minimum 2 years’ experience in hotel reservations, front office, or guest services. Experience with PMS and OTA platforms. Good knowledge of hotel reservation procedures and revenue management. Excellent communication, customer service, and organizational skills. Proficiency in Microsoft Office applications. Ability to work effectively in a fast-paced hospitality environment.