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Key Responsibilities: • Carry out all tasks in line with Front Office Procedures and Standards. • Ensure that daily tasks are performed according to the Front Office Supervisor checklist provided. • Maintain detailed knowledge of all facilities and services offered by the hotel. • Ensure that guests' requests, inquiries, and concerns are addressed and completed in a timely manner. • Ensure you stay updated with the role of Front Office in Fire, Tsunami, First Aid, and other emergency procedures through regular training. • Ensure company procedures are followed and that all relevant documentation is completed accurately across all areas. • Always be aware of all guest movements, arrivals, departures, and in-house guests and assist them whenever required. • Ensure that all Front Office team members offer graceful, personalized, and caring service to guests at all times. • Ensure the use of communication tools (such as OPERA traces and handover logs) to follow up on all guest arrangements and requests. Requirements: • Excellent command of written and spoken English. • Minimum of 2 years' experience in five-star luxury hotel. • Knowledge of LQA standards will be an added advantage. • Ability to multi-task and work well under pressure. • Able to work with multi-nation. • A positive “can-do” attitude and a team player.