Ресепшен

Что делать

Smiles Dental Care is looking for a warm, professional, well-spoken, and highly organized Reservations Agent to join our Central Reservations Team. This is one of the most important roles in our patient journey. As the first point of contact for our patients, you will manage enquiries across phone calls, WhatsApp, Viber, Telegram, Facebook, Instagram and other communication channels, helping patients find the right care while delivering an exceptional first impression of Smiles. This is more than a traditional receptionist or call-handling role. It is a patient communication, appointment coordination, and enquiry conversion role that directly contributes to our patient experience. Key Responsibilities: Answer all incoming phone calls in a warm, professional, and helpful manner. Manage patient enquiries through WhatsApp, Viber, Telegram, Instagram, Facebook, and other channels. Schedule appointments for all Smiles branches. Convert patient enquiries into confirmed appointments. Understand patient needs and guide them to the right service, doctor, branch, or appointment type. Provide accurate information about treatments, services, doctor availability, appointment timings, and clinic locations. Coordinate appointment confirmations, reminders, rescheduling, cancellations, and follow-ups. Follow up with patients who enquire but do not immediately book. Manage waiting lists and help fill cancelled or vacant slots. Support emergency or urgent appointment requests by coordinating with the clinic team. Maintain accurate patient records, appointment details, enquiry notes, and communication history. Coordinate closely with Patient Care Concierges, Clinical Care Concierges, doctors, and branch teams. Ensure smooth communication between the central reservations team and all clinic locations. Handle patient concerns, questions, and complaints calmly and professionally. The Candidate We Are Looking For: Fluent in Dhivehi and English. Warm, pleasant, professional, and well-spoken. Strong hospitality, customer care, or sales mindset. Confident in speaking to patients over the phone and through written messages. Able to convert enquiries into appointments without sounding pushy. Excellent communication and interpersonal skills. Strong attention to detail and accuracy. Calm under pressure and able to multitask in a busy environment. Good computer skills and ability to use scheduling, CRM, or clinic management systems. Fast and professional in written communication. Able to handle multiple communication channels at the same time. Available for shift duty. Minimum Requirements: Age 25+. Minimum 1 year of experience in hospitality, reservations, customer service, call center, sales, front office, or guest relations. Strong phone communication skills. Strong written communication skills in Dhivehi and English. Experience in hospitality, healthcare, premium customer service, or sales will be an added advantage.