Вилла-хост
Wellness Concierge (Chinese Speaking) - Waldorf Astoria Maldives Ithaafushi — оригинальное название в объявлении
Waldorf Astoria Maldives Ithaafushi · Каафу Атолл · остров Ithaafushi — смотреть курорт
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Фото курорта — из нашей базы (30 фотографий, источник в карточке курорта)
Сколько платят на такой роли
Источник цифр: оклад по рынку, service charge — данные курорта.
Оклад — ПРИМЕРНАЯ вилка: справочника по этой роли нет, она выведена по соседнему уровню курорта. Последнее известное значение service charge — за март 2026; оно старше трёх месяцев и не считается текущим.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
A Wellness Concierge for Waldorf Astoria Maldives Ithaafushi is responsible for the arrival and departure guest services, consultation, retail and gift certificate sales, Spa tours, walk-in guest reservations and guest history data entry. Wellness Concierge is responsible for receiving all telephone appointment requests, providing Resort and Spa information, and attending to other administrative duties as required and support the Spa Team including coordination of all activities as well as to ensure agreed company procedures are in place.
Требования
At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. As Wellness Concierge serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members. You should maintain the attitude, behaviors, skills and values that follow : Education • Qualifications or courses relating to Spa, administration and management • Educated to high School level with previous Spa experience Experience • Previous experience (minimum 2-3 years) of working in Reception or Retail experience in a spa environment or similar role with a Luxury Resort/Hotel • Proven experience of working to and understanding key functions of Spa and Salon services Competencies • Candidate must have a good command of spoken and written English and fluency in Chinese language • Technical proficiency in Microsoft Office applications (excel spreadsheets, PowerPoint, Word) and related software’s • Demonstrates ability to interact effectively with various levels of management • Friendly demeanor, positive and enthusiastic attitude with strong customer focus and ability to work independently • Honesty, integrity, passion for hard work and achieving results and successful outcomes • Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge • Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals • Professional approach, clean and well-groomed at all times • Good understanding of Hilton, its core values and management structure • Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision-making skills • Ability to work under pressure at all times • Ability to multi-task and meet deadlines • Customer centric • Ability to demonstrate working and engaging teams from different cultures • Strong verbal and written communication skills along with being quality oriented with focus on details • High-performance standards Specifically, as a Wellness Concierge for Waldorf Astoria Maldives you will perform the following tasks to the highest standards: Main Duties: • Process the check-in and checkout details for all Spa guests, including retail sales, guest forms, and guest history data input • Maintain immaculate presentation standards of the arrival area, including retail area • Promotes and maintains the highest level of customer service to all guests while staying alert of their needs • Oversee the housekeeping and presentation standards of the Reception, Consultation and relaxation areas • Execute the guest service protocols for the Arrival and Consultation areas, Retail and relaxation areas • Manage supplies and product inventory for the arrival reception and retail zones • Conduct opening and closing spa procedures • Actively promote home care programs, meeting maximum retail sales goals • Provide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for prospective guests. • Attend to pre- and post-consultation processes and provide treatment orientations • Monitor daily treatment schedule and meet maximum treatment sales goals • Monitor treatment room turnover to ensure they are prepared for arriving guests • Interpret and action therapist’s retail and re-booking recommendations for guests • Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. • Follow all resort policies and procedures • Ensure uniform and personal appearance is clean and professional • Protect and properly use the resort’s assets • Possess the ability to work with minimal supervision • Attend all required meetings and training sessions • Receive and process all Spa property telephone calls, including reservations, general inquiries, call transfers, gift certificate sales • Record messages for unavailable personnel and guests, and forward to the appropriate person • Successfully achieve high call conversion ration to achieve booking performance targets • Provide knowledgeable assistance to help guide the guest to the correct spa experience • Provide knowledgeable information about the spa, guest amenities, and resort facilities • Coordinate a seamless guest journey that will meet the guest’s expectations and deliver high productivity for the Spa • Promote and process gift certificate sales • Process appointment follow up and confirmation telephone calls and/or emails • Complete reservations administration reports as requested by the Director of Spa / Assistant Spa Manager • The Resort requires that you perform any task deemed necessary by the Director of Spa / Assistant Spa Manager for the efficient running of the Spa Department specifically and the Resort in general.
Кто работодатель
Чистота 10 · Сервис 10 · Расположение 10 · Номера 10
Waldorf Astoria Maldives Ithaafushi — курорт 5★ (Каафу Атолл · остров Ithaafushi). Уровень доверия: с официального сайта курорта.