Lobby Ambassador
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
2.1 Welcomes and acknowledges every guest at Rixos Premium Dubai with a warm smile, appropriate eye contact, and a friendly verbal greeting, using the guest’s name whenever possible. 2.2 Expresses genuine appreciation to guests and ensures a warm, courteous, and memorable farewell upon their departure. 2.3 Proactively handles all guest requests, concerns, problems, and needs, providing timely and effective solutions with a strong focus on guest satisfaction and the high service standards of Rixos Premium Dubai. 2.4 Maintains a clean, hygienic, professional, and well-groomed appearance at all times, ensuring that the uniform and name tag are clean and worn in accordance with the hotel’s policies and procedures. 2.5 Listens attentively and empathetically to guests in order to understand their needs and expectations, responding appropriately and handling complaints professionally while maintaining a guest-oriented approach. 2.6 Works closely and effectively with all hotel departments to ensure smooth coordination, communication, and timely sharing of information necessary to meet guest requirements. 2.7 Follows established VIP procedures and ensures that VIP guests receive personalized and attentive service, including a warm welcome and appropriate farewell. 2.8 Continuously observes guest satisfaction, engagement, and the overall atmosphere throughout hotel activities and public areas, providing relevant feedback to the Guest Relations Supervisor. 2.9 Reviews and responds appropriately to guest inquiry forms, written suggestions, feedback, complaints, and other correspondence, ensuring that matters are followed up and addressed in a timely manner. 2.10 Participates actively in training programs, departmental meetings, briefings, and internal communication sessions to continuously improve service knowledge, skills, and operational performance.
Требования
• Previous experience in Guest Relations or luxury hospitality. • Excellent communication and interpersonal skills. • Fluent in English; additional languages are an advantage. • Professional appearance and strong customer-service attitude. • Ability to handle guest requests and complaints effectively. • Good knowledge of VIP guest service standards. • Strong teamwork and coordination skills. • Ability to work under pressure and in a fast-paced environment. • Good organizational and problem-solving skills. • Flexible to work shifts, weekends, and public holidays. • Commitment to Rixos Premium Dubai service and quality standards.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.