Head of Service Delivery

Что делать

We are looking for a Head of Travel Service Delivery to join us in Riyadh or Dubai. In this role, you will be responsible for leading the operational success of the region, taking ownership of end-to-end travel service delivery, commercial performance, and member outcomes. Reporting to the Regional Director, you will lead high performing cross-functional teams, drive service excellence, and foster a culture of accountability, continuous improvement, and employee engagement. You will be responsible for executing global strategies at a regional level, ensuring alignment with standardised processes, policies, and performance expectations while adapting delivery to local market needs. The role combines strong operational leadership with a focus on financial performance, customer experience, and scalable growth. Key responsibilities include: Travel performance & commercial ownership, Travel experience & delivery excellence, Local market leadership & proposition development, Supplier & ecosystem leadership, Building travel capability in a new market, People leadership & capability building, Service excellence & quality assurance. Essential requirements: Proven success in a Head of / operational leadership role in the travel industry, Travel sales experience, Fluent in Arabic and English, Record of success in delivering commercial and operational results through cross-functional leadership, Demonstrated ability to manage complex stakeholder relationships across functions and geographies / cultures, Financial and analytical skills; able to interpret performance data and translate into actionable plans, Ability to promote operational excellence and a high-performance culture, Amadeus or similar GDS experience, Exceptional influencing and communication skills, both internally and externally, Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or operational platforms. Preferred requirements: Previous management experience in a travel agency environment, Experience with ultra / high-net-worth travel, or concierge sectors, including the provision of B2B services to such industries, Experience of leading operational transformation or large-scale efficiency programmes, Experience in embedding automation and process enhancements into workflows, Strong change leadership skills, with experience navigating complex transitions. Benefits include: Attractive compensation package, Paid vacation plus one additional day for volunteer work, One month of paid leave every five years (sabbaticals), Remote working holidays, Exclusive employee discounts, International clientele, Dynamic work environment, Career opportunities, Inclusive company culture.