Гест релейшнс
Guest Experience And Quality Director — оригинальное название в объявлении
AccorHotels · Ras Al Khaimah, UAE
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We are seeking an experienced and customer-focused Guest Experience & Quality Director to lead our hospitality operations in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you will be responsible for developing and implementing comprehensive guest experience strategies while maintaining the highest quality standards across all guest touchpoints. You will drive organizational excellence, lead a dedicated team, and ensure that every guest interaction reflects our commitment to exceptional service delivery. Responsibilities include: Develop and execute guest experience strategies that align with organizational objectives and enhance customer satisfaction and loyalty Establish and maintain quality standards across all departments, ensuring consistent delivery of service excellence Analyze guest feedback, satisfaction metrics, and performance data to identify opportunities for improvement and implement corrective actions Lead, mentor, and motivate a team of guest experience and quality assurance professionals, fostering a culture of continuous improvement Conduct regular quality audits and inspections to ensure compliance with established standards and best practices Collaborate with department heads to address guest concerns, resolve complaints, and implement preventive measures Develop and deliver training programs to staff on customer service excellence, quality standards, and guest interaction protocols Monitor and analyze key performance indicators (KPIs) related to guest satisfaction, operational efficiency, and quality metrics Manage budgets related to guest experience initiatives and quality improvement programs Stay current with industry trends, hospitality best practices, and emerging technologies in guest experience management Prepare comprehensive reports and presentations for senior management on guest experience performance and quality metrics Ensure compliance with local regulations and hospitality standards specific to the United Arab Emirates
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.