Руководство отеля

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Job description / Role Job Type Full Time Job Location Ras Al Khaimah, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Company description We believe in performance, agility, innovation, fun, collective intelligence, and empowerment. We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger. We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact. We act as one team. Global, regions and hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively. Job description We are seeking an experienced and visionary director of rooms to lead our Rooms division at our luxury hospitality property in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will orchestrate an exceptional guest experience across all room-related operations—from the moment guests arrive through their departure. You will oversee Front Office, Guest Experience, Housekeeping, Butler Services, and Residences, ensuring every interaction reflects our commitment to elegance, personalized service, and operational excellence. This is an opportunity to shape the guest journey with intention, creativity, and genuine hospitality while building and inspiring a high-performing team. Design and deliver a seamless, emotionally resonant guest experience that transforms stays into lasting memories, championing personalized service, intuitive anticipation, and signature service rituals across all guest touchpoints Lead the pre-opening of the Rooms division with clarity and strategic vision—establishing systems, spaces, teams, and operational procedures that ensure opening day unfolds with confidence and grace Establish comprehensive Standard Operating Procedures (SOPs), service sequences, and quality assurance standards aligned with ultra-luxury positioning and brand expectations Recruit, inspire, develop, and mentor high-performing Rooms leaders and team members, fostering a culture of pride, accountability, genuine hospitality, and continuous professional growth Drive and monitor key performance indicators (KPIs) including guest satisfaction scores, cleanliness standards, service consistency, labor productivity, and operational efficiency Oversee all aspects of room operations—including guestroom maintenance, residences management, public space stewardship, and asset protection—ensuring impeccable standards are consistently maintained Personally manage VIP arrivals, high-profile guests, and resident relations, ensuring their needs are anticipated and exceeded with grace and discretion Collaborate seamlessly with Revenue Management, Sales, Spa, Food & Beverage, Engineering, and IT departments to ensure a cohesive, integrated guest experience Balance service artistry with financial accountability—optimizing labor costs, managing budgets, and maximizing operational efficiency without compromising quality or guest satisfaction Ensure full compliance with UAE regulations, health and safety standards, brand requirements, and local hospitality guidelines Act as a visible host and cultural ambassador within the property and the broader community, representing the organization with professionalism and warmth Conduct regular quality audits, guest feedback analysis, and operational reviews to identify opportunities for innovation and continuous improvement Qualifications Required qualifications: Minimum 8-10 years of progressive leadership experience in Rooms operations within luxury or ultra-luxury hospitality environments Proven expertise in pre-opening hotel operations, including team recruitment, training, systems implementation, and operational readiness Demonstrated success leading multiple departments (Front Office, Housekeeping, Guest Services, Butler Services) with accountability for guest satisfaction and operational metrics Strong financial acumen with experience managing departmental budgets, controlling labor costs, and optimizing operational efficiency Exceptional leadership and team-building skills with a track record of recruiting, developing, and retaining high-caliber hospitality professionals Advanced proficiency with hotel Property Management Systems (PMS) and guest management technology platforms Comprehensive knowledge of health, safety, compliance, and regulatory standards in hospitality operations Excellent communication and presentation skills in English; ability to engage effectively with guests, staff, and senior leadership Strong analytical and problem-solving abilities with a detail-oriented approach to quality assurance and performance management Proven ability to work collaboratively across departments and with external stakeholders Preferred qualifications: Experience in ultra-luxury or iconic hospitality brands with distinctive service philosophies Background in guest journey design and experiential hospitality Familiarity with Middle Eastern hospitality standards, cultural expectations, and guest preferences Experience managing high-net-worth individuals, celebrities, or VIP clientele Knowledge of sustainable hospitality practices and environmental stewardship Certification in hospitality management or related field Multilingual capabilities (Arabic language skills are a plus) Experience with vendor management, contractor coordination, and capital project oversight Additional information At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company. We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day. All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority. Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite. We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.