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Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Company description Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Hotel Dubai A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job description We invite you to join the world of luxury hospitality at Fairmont Dubai as our new Apartments Concierge. A smile and helping hand is what our guests will experience as you personally greet them on their arrival. As an Apartments Concierge with Fairmont Dubai, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other. Key responsibilities: Reporting to the Leasing & Apartment Manager, responsibilities and essential job functions include but are not limited to the following: Welcome every guest entering the apartments Remain observant and respond to each guest who passes through the front entrances of the apartments Ensure that guests leaving the apartments are attended to and offered assistance Maintain eye contact with guests at all time (observe 5x10 foot rule) Follow all applicable occupational health and safety regulations Attempt to open all doors for incoming and outgoing guests Give clear directions for guest to retrieve car when issuing valet ticket if the car is to be valet parked Report suspicious people or behavior to security personnel Ensure that all guests are assisted quickly and efficiently Greet all guests courteously, using the guest’s name whenever possible Possess a sound understanding of all department operations Arrange taxi transport for all guests who require it Be an ambassador for the hotel by providing an excellent first impression of the hotel to the guest Attend shift briefing at start of shift in order to keep up-to-date with happenings in the hotel Follow all procedures as outlined in the Fairmont Code of Ethics booklet Work closely with the bell persons, providing accurate information with regards to guests’ apartment numbers Assist the housekeeping department by maintaining the cleanliness of the apartment driveway Perform other duties as requested by management Qualifications What will you bring to this role? Embrace the Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected Previous experience in the position is an asset, although not a prerequisite Should possess the ability to work fast and efficiently under pressure Should have a strong personality in order to be assertive when controlling traffic on the driveway Must have the ability to manage several tasks simultaneously Should be physically fit in order to lift and move luggage Should have a good knowledge of the hotel and Dubai, as well as current events Good English skills essential (verbal and written). Second language is an asset Must always maintain high levels of personal presentation Must be flexible in terms of working hours Must realize his role as a team member Should be guest-orientated Physical aspects of position (include but are not limited to): Frequent standing and walking throughout shift Occasional lifting and carrying up to 20 lbs Frequent kneeling, pushing, pulling, sitting Occasional ascending or descending ladders, stairs and ramps Visa requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation. Additional information What is in it for you: Company-sponsored medical insurance Delicious meal breaks on duty Staff uniforms provided Learning programs through our academies designed to sharpen your skills Ability to make a difference through our corporate social responsibility activities Career development opportunities with national and international promotion opportunities. The sky is your limit Join our team and enjoy a range of exclusive colleague perks, including discounted rates worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.