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Job description / Role Supervise the daily operations of the spa, including reception, treatment rooms, relaxation lounges, wet areas (sauna, steam, jacuzzi, pool), fitness facilities, and retail areas. Lead, motivate, and coordinate a team of therapists, receptionists, and attendants to deliver exceptional guest service. Ensure all treatments and services are delivered in line with brand and spa standards. Manage staff scheduling and rotas to ensure adequate coverage during peak and off-peak hours. Conduct daily briefings, on-the-job training, and performance evaluations for spa staff. Handle guest inquiries, feedback, and complaints promptly and professionally, escalating to the Spa Manager when necessary. Monitor and maintain cleanliness, hygiene, and safety standards across all spa areas in line with UAE health and safety regulations. Oversee inventory management of spa products, amenities, and equipment; coordinate with suppliers and procurement as needed. Support the Spa Manager in achieving revenue targets through upselling of treatments, packages, and retail products. Ensure all spa equipment is properly maintained and report any maintenance issues promptly. Maintain accurate records of bookings, treatments, staff attendance, and revenue using the spa management system. Assist in the development and implementation of spa promotions, seasonal packages, and membership programs. Ensure compliance with all licensing, health, and safety requirements specific to spa operations in Dubai. Foster a professional, welcoming, and luxurious atmosphere consistent with a five-star hotel environment. Step in to perform treatments or front-desk duties when required to support the team during high-demand periods. Qualifications Diploma or degree in Spa Management, Hospitality Management, Beauty Therapy, or a related field. Minimum 3–5 years of experience in a spa environment, with at least 1–2 years in a supervisory role. Prior experience in a luxury hotel or resort spa is highly preferred; experience in a large-scale spa operation is a strong advantage. Strong knowledge of spa treatments, wellness trends, and industry best practices. Excellent leadership, communication, and interpersonal skills. Fluency in English required; additional languages (Arabic, Russian, French, etc.) are an advantage. Strong organizational skills with the ability to multitask in a fast-paced environment. Knowledge of spa software/booking systems (e.g., Book4Time, SpaSoft, or similar). A genuine passion for wellness, guest service, and hospitality excellence. Flexibility to work shifts, including weekends and public holidays. UAE spa/hospitality industry experience preferred; knowledge of local health and safety regulations is a plus.