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Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Administration & Secretarial Company Industry Travel, Hotel & Tourism As a Front Office Supervisor at DELANO Dubai, you play a pivotal role in overseeing daily front desk operations, ensuring a seamless, refined, and intuitive guest experience. You will lead by example, supporting the team in delivering warm, efficient, and personalised service that reflects the effortless elegance of the DELANO brand. Front office leadership: Supervise daily front desk operations to ensure smooth, efficient, and consistent service delivery Guest experience excellence: Ensure every guest interaction reflects DELANO’s luxury lifestyle standards, with warmth and personalisation Team supervision & support: Guide, coach, and support front office agents to maintain high performance and service consistency Check-in & check-out oversight: Ensure seamless arrival and departure experiences, with accuracy and attention to detail Service recovery: Handle guest concerns professionally and promptly, ensuring swift resolution and guest satisfaction Operational coordination: Work closely with housekeeping, concierge, and other departments to ensure smooth guest flow and room readiness Shift management: Oversee daily shift operations, including task allocation, handovers, and service prioritisation System & process control: Ensure accurate use of PMS systems and adherence to brand and operational procedures Quality standards: Maintain high standards of presentation, communication, and service etiquette across the team Guest engagement: Build strong guest relationships and ensure personalised service is consistently delivered Qualifications Luxury experience: Proven experience in a front office or guest services role within a luxury hotel or lifestyle hospitality environment Leadership skills: Strong supervisory experience with the ability to motivate, guide, and develop team members Operational knowledge: Confident in front office systems, procedures, and luxury service standards Guest focus: Exceptional interpersonal and communication skills with a polished, guest-centric approach Problem-solving ability: Calm, solution-oriented mindset with the ability to manage high-pressure situations effectively Attention to detail: Strong organisational skills and commitment to service excellence and accuracy Educational background: A relevant qualification such as a bachelor’s degree or diploma in hospitality management (or equivalent experience) is preferred, reflecting a commitment to professional standards Great personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together. Additional information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.