Multi-Property Assistant Credit Manager

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Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Accounting & Audit Company Industry Travel, Hotel & Tourism Position summary skills and knowledge Leadership skills English language Training and willing to help continue the success of the property Responsibilities and contributions The following are specific responsibilities and contributions critical to the successful performance of the position: Have an adequate knowledge of all Marriott SOP’s (Standard Operating Procedures), LSOP’s, and all related Marriott corporate policies related to the credit department and the accounting department in general. Approve issuance of credit as required by the hotel credit policy daily. Maintain supportive roles with other departments. Audit compliance to credit policy and LSOP by other departments. Balance daily city ledger with income audit. Ensure bills are mailed within 48 hours in adherence to the SOP and credit policy and that they are well presented and completed. Follow up on all outstanding accounts and maintain proper follow-up documents and a history log. Schedule and control the activities and duties of both the credit collector and the receivable clerk and monitor their performances. Inform top management of current and potential credit problems. Work with the controller and the assistant in reference to credit and write-off issues. Schedule a monthly credit meeting and a quarterly write-off meeting. Prepare the quarterly credit loss report on a timely basis as requested by the SOP. Follow up on credit meeting minutes and advise the controller and assistant on the status of the decisions made. Ensure proper handling of credit cards and imprints. Follow up daily with the front office manager on the high balance sheet. Maintain a good relationship with other credit supervisors in town and in other Marriott hotels in the regions. Follow up on group billing and adjust where needed. Prepare the monthly aging report and discuss with the controller and assistant controller. Reconcile all receivable related accounts monthly to include city ledger, guest ledger, allowance for doubtful accounts, and other accounts as requested by the controller or assistant controller. Establish an effective cross-training program within the department. Cover the accounts receivable clerk duties during his absence. Participate in the quality improvement process. Maintain a close relationship with other department heads. Attend from time to time the sales department briefings. Safety and security Report work-related accidents or other injuries immediately upon occurrence to manager or supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Notify loss prevention or security of any guest reports of theft. Policies and procedures Follow company, hotel, and department policies and procedures. Follow Marriott International Hotels Limited Regional Office policies and procedures. Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by supervisors and management. Working hours as required to do your job but normally not less than 48 hours per week. Guest relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust. Assist other employees to ensure proper coverage and prompt guest service. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching or listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Engage guests in conversation regarding their stay, property services, and area attractions or offerings. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Supply guests or residents with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Communication Answer telephones using appropriate etiquette including answering the phone within three rings, answering with a smile in one's voice, using the caller's name, transferring calls to appropriate person or department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate, and professional language. Talk with and listen to other employees to effectively exchange information. Working with others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality assurance and quality improvement Comply with quality assurance expectations and standards, e.g., GuestVoice and JW Marriott Brand Standard Audit. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates