Ресепшен
Reservation Agent — оригинальное название в объявлении
Sofitel Al Hamra Beach Resort · Ras Al Khaimah, UAE
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We are seeking a detail-oriented and customer-focused reservations agent to join our dynamic hospitality team in Ras Al-Khaimah, United Arab Emirates. In this role, you will be the primary point of contact for guests seeking to book accommodations, delivering exceptional service across multiple communication channels. You will combine your passion for hospitality with strong organizational skills to ensure every reservation is handled with precision and warmth, while supporting our revenue and operational goals. Manage individual room reservations professionally and efficiently across phone, email, booking channels, and website platforms, responding with genuine warmth and enthusiasm. Demonstrate comprehensive knowledge of room types, availability, current promotions, and hotel policies to guide guests confidently and exceed their expectations. Review and verify all booking details prior to guest arrival, ensuring accuracy in payments, special requests, and reservation information. Process payments and handle documentation correctly, including advance purchase bookings and corporate arrangements. Identify and communicate upselling opportunities, including room upgrades, packages, dining experiences, and ancillary services to enhance guest value and increase revenue. Support revenue strategy by analyzing booking patterns and identifying opportunities to optimize conversion rates and average spend. Drive direct bookings while maintaining consistency across online travel agency (OTA) platforms and rate integrity. Collaborate seamlessly with front office, housekeeping, sales, and revenue teams to ensure smooth guest arrivals and seamless stays. Provide professional and empathetic support to corporate bookers, travel agents, and partner organizations. Maintain accurate and up-to-date rooming lists, billing instructions, guest preferences, and special requests. Demonstrate flexibility by supporting front desk operations and wider hotel functions during peak periods or unexpected situations. Adapt to new approaches and continuously seek opportunities to improve reservation processes and guest satisfaction.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.