Order Taker

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Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Role overview As an Order Taker – In Room Dining at Banyan Tree Dubai, you are responsible for providing a seamless and personalised dining experience for guests in the comfort of their rooms and villas. You will be the first point of contact for in-room dining requests, ensuring orders are captured accurately, delivered efficiently, and exceed guest expectations. You are a key ambassador of the Banyan Tree brand, delivering warm, attentive, and discreet service while ensuring every guest interaction reflects our commitment to luxury hospitality. Key responsibilities Guest interaction & order management Answer in-room dining calls promptly and professionally, creating a warm and welcoming experience for guests. Take guest orders accurately, including food, beverage, special requests, and dietary requirements. Provide knowledgeable recommendations on menu items, promotions, and dining options. Confirm order details, delivery timing, and guest preferences to ensure accuracy. Handle guest enquiries regarding menus, ingredients, allergens, and special dietary requirements. Personalise guest interactions by recognising preferences and maintaining guest history where applicable. Service coordination & communication Coordinate closely with the In Room Dining, Kitchen, Stewarding, and Front Office teams to ensure smooth order execution. Communicate special requests, VIP requirements, and guest preferences clearly to relevant departments. Monitor order progress and follow up to ensure timely delivery. Support efficient communication between guests and operational teams throughout the dining experience. Escalate any service concerns or guest feedback promptly to the appropriate supervisor. Guest experience & service excellence Deliver a personalised and professional service experience aligned with Banyan Tree luxury standards. Anticipate guest needs and provide thoughtful recommendations and solutions. Handle guest complaints or concerns with professionalism and a service recovery mindset. Ensure guest confidentiality and discretion at all times. Administrative & operational duties Maintain accurate records of guest orders, requests, and special instructions. Process orders through the hotel ordering system accurately and efficiently. Ensure billing information and payment methods are correctly captured. Maintain knowledge of menus, ingredients, pricing, and current promotions. Support In Room Dining operations during peak periods as required. Health, safety & compliance Follow all food safety, hygiene, and sanitation standards. Ensure compliance with hotel policies, SOPs, and service standards. Maintain professional grooming and presentation at all times. Protect guest privacy and confidentiality throughout all interactions.