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Job Type Full Time Job Location Abu Dhabi, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our commitment to diversity & inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. What’s in for you Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. Have a thorough knowledge of the entire hotel services and facilities. Answer inquiries of outlets and their locations. Be totally familiar with all aspects of the reservation systems for food & beverage. Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation. File and process reservations correspondence, make certain all files are current and in order. Have knowledge of Front desk, Sales and Accounts departments and how they relate to the F&B Reservations department. Abide by the hotel's policies and procedures. Be familiar with changes in the menu, pricing and guest enquiries. Complete daily shift task list and aid others. Be aware of inventory management and keep a constant check on the room types available throughout the day. Have an understanding of departmental goals and projections for average rate and occupancy. Accommodate and document special requests in an accurate and efficient manner. Explain guarantee and cancellation policies to callers. Identify guest reservation needs by asking open-ended questions to obtain all necessary information. Identify repeat guests. Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions. Carry out any other reasonable task as requested. Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Degree or diploma in hospitality management is an