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Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Sales - Retail Company Industry Travel, Hotel & Tourism Start your journey with us JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away. Love what you do even more At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family and in return we are able to offer you the following: An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, transportation, and: World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food and drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (internationally and locally). Medical and life insurance. Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. Job summary Leads and manages JW Marriott Event Booking Centre and associates on a daily basis; has overall responsibility for achieving EBC revenue goals, team booking pace goals, guest and associate satisfaction, and the financial performance of the unit. Lead the overall sales effort to achieve financial goals for all participating hotels. Maintains productive relationships with event planning and operations plus the cluster sales team. Ensures brand integrity is protected for all participating hotels. Responsible for effective business processes with all sales related channels. Scope / Business context A full-time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa / Le Meridien Al Aqah Beach Resort. Number of direct reports – 18 Titles of direct reports – Sales Coordinator, Sales Executive, Sales Manager, Senior Sales Manager, Assistant Director of EBC Leadership Sales and marketing management: Focuses on building the hotel’s top line revenue by executing against the sales strategy. Deploys centre sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. Revenue management: Works with revenue management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with revenue management to change sales strategy as appropriate for each hotel. Guest satisfaction: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share. Human resources: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial management: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Technical expertise Guest satisfaction: Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Ensures sales team establishes clear expectations for customers and properties throughout the sales process. Ensures transfer of accurate, complete and timely information to operating departments at the property. Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate. Leads guest satisfaction review sessions with sales team to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues with own team and property leadership teams. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect in the sales office.