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Job description / Role Job Type Full Time Job Location Abu Dhabi, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism The position To oversee and direct all aspects of guest relations to maximize guest satisfaction. Key roles & responsibilities Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service Meet and greet VIP guests personally Liaise closely with concierge and butler for hotel events, restaurant promotions, limousine requirements and special VIP requests or preparations Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with airport concierge for new arrivals and departures Update and maintain repeat guest history system Promote inter-hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Perform related duties and special projects assigned Qualifications Required qualifications: Associate degree or diploma in hotel management, hospitality, or equivalent professional qualification Minimum 2 years of professional experience in guest relations, front desk operations, or customer service roles within a hospitality environment Fluent English language proficiency (written and verbal) Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues Strong organizational and time management abilities with meticulous attention to detail Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments Proven team collaboration skills and a genuine commitment to supporting colleagues Professional presentation standards and impeccable personal grooming habits Proficiency with hotel property management systems and basic computer applications Preferred qualifications: Experience with Opera property management system or similar hospitality software Multilingual capabilities beneficial for our Abu Dhabi location Certification in hospitality customer service or guest relations Experience in a luxury or upscale hotel environment Demonstrated initiative in creating personalized guest experiences and identifying service opportunities Strong conflict resolution and problem-solving capabilities Cultural awareness and sensitivity in a multicultural workplace setting